SERVICE

Peak UK kayaking equipment is designed for the toughest conditions on the planet. We have a dedicated service and repair facility in the UK to help you get the most of your kit.

WARRANTIES

Under normal use, Peak UK products are guaranteed for one year from the date of purchase against faults in manufacture and materials. Your receipt is your guarantee. Make sure you ask for a receipt at the point of sale and keep it safe. Peak UK gear is designed and tested for performance canoeing and kayaking only. Using it for other activities unless clearly stated is at your own risk and terminates the product's warranty and Peak UK’s liability. Although Peak UK garments are made from top quality materials, using the best construction techniques available, they are not covered against excessive wear and tear, misuse, and over use. As a guide, a paddler who uses the garment two to three hours per week and looks after it well will get at least a year good use out of it. A professional, using it day in day out, will need to replace the garment more often.

Peak UK garments will not keep users 100% dry. Some water may enter via the garment’s seals and openings. Condensation can build up inside even though the garment is breathable. Breathability will reduce condensation, not eliminate it especially in damp and humid conditions.

Due to the fragile nature of the materials used, latex seals, neoprene seals and fabric socks are not covered by warranty. They can be replaced for a reasonable fee.

Please do not modify your equipment. This will invalidate the item's warranty.

In the unlikely event of any problems, please return the item to the point of purchase with a copy of your receipt and a completed returns form detailing the problem you are experiencing. The returns form is available by clicking on the link below:


Download Service Form

AFTERCARE

Your paddling equipment should need very little aftercare. Rinse garments in cold, fresh water after every use. Store paddling gear in a dry, dark, and cool place, away from any strong fumes such as diesel or resins. An ideal storage temperature is 10-20 degrees C. Make sure your gear is fully dried inside out before storing away. Store One Piece Suits with the zip fully open.

If you leave gear wet, in your kit bag for a few days it will go mouldy and lose it’s performance. If your gear begins to stink, hand wash it with Grangers 30 degree cleaner and hang to drip dry. From time to time reproof the garment’s outer fabric with Grangers XT Proofer.

If your garment is fitted with a TIZIP, service the zip from time to time as dirt / grit in the teeth will affect the seal. Clean the zip using a stiff brush and fresh water. Re lube it before every use with TIZIP lube. Take a look at the Peak UK YouTube channel for a more detailed guide.

Latex seals on jackets can be cut to fit. If they are too tight, cut them down carefully and evenly with small sharp scissors, taking care not to leave any nicks. Cut off a small amount at a time, remembering that the seals will stretch a little with use.

Check your spraydeck for wear regularly. If you do tear or nick the deck, any small holes can be covered and filled by using Aquasure Seamgrip glue. If you find water leaking into your boat, first check that you have the correct size spraydeck for your boat, then check the water tightness of all the screws on your fittings. Check around your cockpit rim for any sharp protrusions, edges or screw heads. For composite canoes / kayaks (i.e. slalom, freestyle, sea / surf kayaks) apply a couple of layers of electrical tape to the cockpit rim to help protect the spraydeck from the sharp edge.

Try to avoid continual rubbing of your paddle shaft against the neoprene too. This will wear the deck through in no time. Using a Happy Thruster or similar device under your spraydeck may cause it to wear out far quicker than expected. This is due to excessive stretch placed upon it’s neoprene material. If you find a problem - sort it, or you may damage your new deck.
 

Our PFDs require no servicing. We suggest they are replaced every three years or immediately if they shows signs of wear and/or damage. A good check is to annually test the flotation of the device by trying to float a 6kg ( approx. 50N ) steel weight. If the pfd is still good enough it should float the weight. PFDs should be rinsed in fresh water and hanged to drip dry after every use.

Grangers products, Aquasure Seamgrip glue and TIZIP lube are available from good dealers or on the Peak UK website.

FITTING

To keep the seals in good shape, make sure you do not pull your garment on or off against them. Stretch each seal open when fitting and removing. If you drag the seals on and off they will fail and the taping may pop off. Be warned!!!

Latex seals are designed to be cut to fit. If they are too tight, cut them down carefully and evenly with small sharp scissors, taking care not to leave any nicks. Cut off a small amount at a time, remembering that the seals will stretch a little with use.

TIZIPS

Visually inspect your suit and pant zips from time to time for any dirt or grit in the teeth, as this will affect the seal. Clean the zip using an old soft tooth brush and fresh water, then re lube it before every use with TIZIP lube. Dry one piece suits both inside and out before storage. Store them with the zip fully open. TIZIP lube is available from good dealers or on the Peak UK website: www.peakuk.com

SPRAYDECKS

Check your spraydeck for wear regularly. If you do tear or nick the deck, any small holes can be covered and filled by using Aquasure Neoprene glue. If you find water leaking into your boat, first check that you have the correct size spraydeck for your boat, then check the water tightness of all the screws on your fittings. Check around your cockpit rim for any sharp protrusions, edges or screw heads. If you find a problem - sort it, or you may damage your new deck. Try to avoid continual rubbing of your paddle shaft against the neoprene too. This will wear the deck through in no time.

PFDS

Our PFDs require no servicing. We suggest they are replaced every three years or immediately if they shows signs of wear and damage. A good check is to annually test the flotation of the device by trying to float a 6kg ( approx 50N ) steel weight. If the pfd is still good enough it should float the weight. PFDs should be rinsed in fresh water and hanged to drip dry after use.


SERVICE PRICES

If you wish to have a garment serviced or repaired please complete the Service Form and return the item to the point of purchase or direct to the Peak UK factory:

Peak UK Kayaking Company Ltd

Old Road

Darley Dale

DE4 2ER

UK.

Tel: +44 01629 732611

info@peakuk.com


Prices include VAT and fitting but exclude shipping:

  • Latex Neck Seal £30
  • Latex Wrist Seal ( each ) £20
  • Latex Bicep Seal ( each ) £20
  • Replacement Sock ( each ) £30
  • One Piece Suit TIZIP ( includes pair of socks ) £150
  • Wash (if item was sent back dirty) £12
  • General Repair (per hour) - e.g. seams, restitching  £25
  • UK Postage £8.50 (couriered)
  • EU Postage (£20)
  • Rest of World Postage £POA



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